Privacy policy
Effective Date: November 17, 2025
Controller: Qrain (“we”, “us”, “our”)
Site: https://qrainpen.com
Contact: admin@qrainpen.com
Scope
This Privacy Policy explains how we collect, use, share, and protect personal data when you visit, register, purchase, contact support, download resources, or otherwise interact with our website and services.
Data We Collect
Information you provide: name, email, phone, billing/shipping address, company (if applicable), order details, returns/support messages, uploaded content (e.g., reviews, images).
Information collected automatically: device and browser info, IP address, time zone, pages viewed, referrer/UTM, session logs, and cookie/SDK/pixel events (see Cookie Policy).
Information from third parties: payment processors (transaction status, fraud signals), analytics and advertising partners (where permitted), logistics providers (tracking and delivery status).
We do not intentionally collect sensitive personal data. If a specific service requires it, we will clearly inform you and obtain the appropriate consent first.
How We Use Personal Data (Purposes & Legal Bases)
Contractual necessity: process orders, payments, shipping, returns/exchanges; provide account and customer support.
Legitimate interests: improve site performance and security; analytics and diagnostics; prevent fraud/abuse; personalize non-essential experiences.
Consent (where required): marketing emails, non-essential cookies/trackers, personalized advertising. You can withdraw consent at any time (e.g., unsubscribe links, Cookie Settings).
Legal obligations: tax and accounting, compliance responses, dispute handling.
Cookies & Tracking
We use necessary, preference, analytics, and marketing cookies/pixels/SDKs. In regions requiring prior consent (e.g., EEA/UK), non-essential cookies load only after consent. You can manage or withdraw your choices anytime via Cookie Settings (see our Cookie Policy).
Sharing & Service Providers
We share data only as needed with vetted processors under Data Processing Agreements, including: hosting/CDN, site security/maintenance, payments and fraud prevention, logistics/fulfillment, customer support and communications, analytics and advertising (subject to consent/legitimate interests).
We do not sell personal information. California residents can learn more in “Your California Privacy Rights” below.
International Transfers
Where applicable, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border data transfers and conduct reasonable assessments of recipient protections.
Retention
We keep personal data only as long as necessary for the purposes above and to satisfy legal/accounting requirements, then delete or irreversibly anonymize it. Examples: order and invoice records are typically retained for statutory accounting/tax periods; account data is retained while your account remains active.
Your Rights
Depending on your location, you may have rights to access, rectify, delete, restrict or object to processing, data portability, and to withdraw consent.
To exercise rights, contact admin@qrainpen.com
. We may need to verify your identity. We respond within applicable legal timeframes (typically 30 days).
Your California Privacy Rights (CCPA/CPRA)
California residents have rights to know/access, correct, delete, and to opt-out of the sale or sharing of personal information; to limit use of sensitive personal information; and not be discriminated against for exercising rights. To submit a request or opt-out, contact admin@qrainpen.com
or use Cookie Settings for advertising choices.
Children’s Privacy
Our services are not directed to children. If we learn we have collected personal data from a child without appropriate consent, we will delete it.
Security
We use technical and organizational measures such as TLS encryption in transit, access controls, least-privilege practices, monitoring and backups. No method is 100% secure—please safeguard your credentials.
Third-Party Links
Our site may contain links to third-party websites. Their privacy practices are governed by their policies.
Contact
Controller: Qrain
Email: admin@qrainpen.com
If you are in the EEA/UK and believe your request was not handled properly, you may lodge a complaint with a supervisory authority.
Changes
We may update this Policy periodically. Material changes will be posted here and, where appropriate, notified via the site or email. The “Effective Date” above reflects the latest version